Terms & conditions
Our shop is open seven days per week and delivery is available Monday to Saturday.
White House flowers Guarantee same day delivery within the Sydney metropolitan area. We deliver to business addresses by 5pm and to residential addresses by 6pm. If the desired delivery date you request falls on a Public Holiday or Sunday it will automatically default to being delivered on the next business day.
If you require a specific delivery time (e.g. by 11am ) then a special courier service will be required and this may attract an extra charge. Our team of qualified drivers try to accommodate all special requests however they cannot be guaranteed.
Your order must be placed by 11am on the desired day of delivery for us to guarantee delivery to a business address or outside the Sydney Metro Area. All local deliveries (northern Beaches) must be ordered by 12pm Midday for guaranteed same day delivery. Please note if you need to make an order after this time give our friendly staff a call as in most cases we can accommodate late orders.
Please note that we do not deliver on Sundays or Public Holidays.
Interstate and overseas orders
For deliveries outside the Sydney area we use a selected network of florists within Australia and overseas. We try to choose a florist that will provide similar style and quality as White House Flowers would, however we cannot guarantee this on every occasion.
We can arrange deliveries to most parts of the world. Contact us on 02 9977 5323 to discuss your order details. Generally allow between 24 – 48 hours for delivery interstate and overseas.
Caring for your flowers
At White House Flowers we pay particular attention to the quality and freshness of the flowers you are sending or receiving. We buy from top quality flower suppliers and visit the markets 3 times per week to ensure freshness is guaranteed.
Once we dispatch a delivery of flowers a number of changes in conditions can occur that affect their longevity.
All flowers sent have a delivery card attached with care instructions on how to look after your beautiful flowers.
The care instructions must be followed in order to increase the vase life of your flowers. Air conditioning, heat and other weather conditions may also have an effect on your flowers.
Most flowers will last between 4 and 7 days. Should your flowers not last for at least 4 days White House Flowers will resend a new display of fresh flowers.
It is our policy that we collect the original flowers that you received to assess the cause of the problem and poor vase life. We cannot arrange a new replacement delivery of fresh flowers to you if the original flowers are not available for collection.
Cancellation of your order
If you wish to cancel your order, 24 hours notice must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $10 admin/Processing fee. Please note we are unable to cancel your order once it has been prepared or is with our delivery drivers.
Product Substitution & Availability
Please note that all flowers/products are subjected to seasons or availability. If certain flowers/products are not available at the point of purchase, White House Flowers will substitute the selected product with items of greater or equal value. Please note that containers, vases and other packaging materials may change due to supplier issues.