Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the contact menu option.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

FAQ’s

Can my quote be revised?
No problem. Simply email your changes and we will revise the quote accordingly.

Can I make a second appointment to meet with the wedding co-ordinator?
Yes a second ½ – 1 hour appointment is allowed to review or finalise all details.

Can I add or delete items from my order once I have booked in?
Yes. The order can be revised and the balance updated.

The quote does not meet my budget. What next?
Let us know what your budget allocated to flowers and we will look at designs which give the best result for your budget.

Can I pick up my flowers from your store to save delivery costs?
Yes. Bouquets &hair flowers should not be collected sooner than 2 hours before your wedding to ensure they stay hydrated & fresh.

Can I return WHF hired glassware to shop to save on “bump out” costs?
Yes, please refer to our terms & conditions.

Why are “bump in & bump out” costs so pricey?
We engage our qualified staff to deliver & set-up for weddings. Costs are calculated based on hours of work for each staff member (at weekend rates) together with traveling & vehicle expenses. Some venues insist that “bump out” occurs at the completion of the wedding – this attracts premium rates.

Can WHF re-locate items from one venue to another (eg ceremony arrangements to reception)?
Yes. This does attract extra cost for our staff to wait for ceremony to end and guests to depart or to go back to ceremony a second time.

Should I contact the wedding co-ordinator close to my wedding?
We will contact you the week prior to your wedding. An email will be sent with a current copy of your order, together with a checklist for you to confirm all details are current & correct.

The flowers suggested are not in season now. Can I come back to the shop closer to my wedding to see the flowers which will be used?
We totally understand that you would like to see samples of your flower types (particulary if they are highly seasonal). Call us prior visiting the store to make we order in samples from the flower market.